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Book 1

• Chapter 1
• Chapter 2
• Chapter 3
• Chapter 4
• Chapter 5
• Chapter 6
• Chapter 7
• Chapter 8
• Chapter 9
• Chapter 10
• Chapter 11
• Chapter 12
• Chapter 13
• Chapter 14
• Chapter 15
• Chapter 16/17
• Chapter 18/19
• Chapter 20
• Chapter 21
• Chapter 22/23

Book 2

• Chapter 1
• Chapter 2
• Chapter 3
• Chapter 4
• Chapter 5
• Chapter 6
• Chapter 7
• Chapter 9
• Chapter 10

Ch.3 Usability Testing

When designing; know your audience.

Usability can be divided into 4 distinct elements that are essential to quality design:

• Quality content
  The quality of the content offered is ultimately the value that the site provides.
• Easy navigation
  Users must be able to navigate the site intuitively with little effort on their part.
• Information architecture
  Quality content is of little use if it is not organized in a way that the average user can effectively navigate. This means a site's information must be organized in a logical structure.
• Search capability
  All users are familiar with conducting searches, so providing a search engine will enhance content identification and retrieval.

A usability test should be done with users who have little or no exposure to the site, and, if possible, to the Internet.

A usability test should be performed very close to the finished product.

During the test, participants should be asked to perform actual tasks.

Do NOT offer help to participants. Only observe.

After testing, be sure to interview the participants. Questions can include:

• What was your first impression when you saw the site?
• What type of company image did the site portray?
• Do you understand the structure?
• Can you recall the site's major elements?

Chapter 2 Chapter 4